I rent rather regularly, have always experienced friendly, helpful employees. This rental, although the car was clean it smelled of smoke. I reported this upon return, mostly to avoid being the one to be charged with it and because I was surprised it was returned to the rental fleet smelling like that. I also think, like the proverbial toilet seat up/down issue, it would be best to move the seats back - easier for all to get in and easier to move up than not be able to get in to move it back.
2nd time using Alamo at SRQ airport, quick service, no pressure tactics or tricks to worry about, great Nissan SUV, good price, easy return, all together great experience! :)