My agent Gina Kerbelis was and REMAIN an amazing and caring woman, she always returned my calls, even when things became complicated. She is why I stayed so long and tried to make it work.
Unfortunately, I had to cancel my auto policy with Allstate because I realized several discrepancies on my CLUE report: 3 accidents were reported wrongly on my DL and SS# since 2013 when I never was involved in any of those accidents nor as a driver, nor as a passenger. I figured out after being tired of seeing my premium increase by 20% every 6 months for years and asking a quote to 2 competitors. It was a surprise to see I had major accidents on it that were not mine.
I went from $291/month with Allstate to $152 with Progressive and $160 with Geico for same coverage with 3 accidents wrongly reported.
After Allstate claim department and underwriter corrected my CLUE report, my premium went from $152 to $98/month for exact same coverage, deductible and limits for a platinum policy including accident forgiveness.
Mistakes happen and I would have stayed loyal if I had received a call from Amy Rossi who was copied in all emails last month while I was asking for a resolution; I would have liked as a valued and loyal client a quick phone call:
1-to apologize for the mistakes,
2-to offer compensate me for the inconvenience and
3-to commit to do a thorough research on the rates I paid for the past 3 years.
Regardless of the errors, I was told I was never over charged. $200/ month = $2400/year difference between what I was paying and the quotes and policy I have, I have a hard time believing I was never overcharged due to those errors on my CLUE report.
All USA
My agent Gina Kerbelis was and REMAIN an amazing and caring woman, she always returned my calls, even when things became complicated. She is why I stayed so long and tried to make it work. Unfortunately, I had to cancel my auto policy with Allstate because I realized several discrepancies on my CLUE report: 3 accidents were reported wrongly on my DL and SS# since 2013 when I never was involved in any of those accidents nor as a driver, nor as a passenger. I figured out after being tired of seeing my premium increase by 20% every 6 months for years and asking a quote to 2 competitors. It was a surprise to see I had major accidents on it that were not mine. I went from $291/month with Allstate to $152 with Progressive and $160 with Geico for same coverage with 3 accidents wrongly reported. After Allstate claim department and underwriter corrected my CLUE report, my premium went from $152 to $98/month for exact same coverage, deductible and limits for a platinum policy including accident forgiveness. Mistakes happen and I would have stayed loyal if I had received a call from Amy Rossi who was copied in all emails last month while I was asking for a resolution; I would have liked as a valued and loyal client a quick phone call: 1-to apologize for the mistakes, 2-to offer compensate me for the inconvenience and 3-to commit to do a thorough research on the rates I paid for the past 3 years. Regardless of the errors, I was told I was never over charged. $200/ month = $2400/year difference between what I was paying and the quotes and policy I have, I have a hard time believing I was never overcharged due to those errors on my CLUE report.