An overall terrible experience from the moment I walked in the door. When I walked in, I spoke with a sale associate, let her know I was there for updated business cards and flyers, I asked her which desk I should sit at to discuss what I wanted, but I was informed that there is a $50.00 an hour charge to come behind the counter and sit and talk. To avoid being charged I needed to just stand at the counter and explain what I needed. Never mind that I had my infant son with me and had worked all day, that should had been a red flag to run right then and there. After receiving a my first proof 3 days later, it had none of the changes we discussed, an email and a phone call later, I had to explain to her that she had to add in white to break up the double circle I was looking for on my logo, so that as she put it, "it just looks like one big circle when i put the second ring around the circle" . 3 days later, no email, sales girl not in the office, next day same thing. I requested to have someone else help me, and while the second sales associate was clearly more knowledgeable and she actually allowed me to sit down free of charge, it seemed that the card created by the first sales person wasn't an easy fix.So I waited a few more days until I was sent another proof, this one was kinda better but still not close to my original card. The whole process took a month, the cards were never exactly how I needed them, all staff insisted that the was the best they were going to get. Finally the cards arrived, with a massive typo, I took my money back and ran, if you value your time, money and sanity, you should pick someone else. Owner wrote me an email after I refused the typo cards and said that clearly I couldn't be made happy. Amazingly enough, I found their competition was able to produce my cards in a week, exactly how I requested, they also allowed me to come in and sit down, at no additional charge. Run, run fast and run far....
All USA
An overall terrible experience from the moment I walked in the door. When I walked in, I spoke with a sale associate, let her know I was there for updated business cards and flyers, I asked her which desk I should sit at to discuss what I wanted, but I was informed that there is a $50.00 an hour charge to come behind the counter and sit and talk. To avoid being charged I needed to just stand at the counter and explain what I needed. Never mind that I had my infant son with me and had worked all day, that should had been a red flag to run right then and there. After receiving a my first proof 3 days later, it had none of the changes we discussed, an email and a phone call later, I had to explain to her that she had to add in white to break up the double circle I was looking for on my logo, so that as she put it, "it just looks like one big circle when i put the second ring around the circle" . 3 days later, no email, sales girl not in the office, next day same thing. I requested to have someone else help me, and while the second sales associate was clearly more knowledgeable and she actually allowed me to sit down free of charge, it seemed that the card created by the first sales person wasn't an easy fix.So I waited a few more days until I was sent another proof, this one was kinda better but still not close to my original card. The whole process took a month, the cards were never exactly how I needed them, all staff insisted that the was the best they were going to get. Finally the cards arrived, with a massive typo, I took my money back and ran, if you value your time, money and sanity, you should pick someone else. Owner wrote me an email after I refused the typo cards and said that clearly I couldn't be made happy. Amazingly enough, I found their competition was able to produce my cards in a week, exactly how I requested, they also allowed me to come in and sit down, at no additional charge. Run, run fast and run far....