Shortly after purchasing a new set of tires (2 months and $870 later) we started losing pressure in two tires. We returned for repair at 9:00 am on a Saturday and they only had 1 technician working. 2 hour wait time and they wouldn't even talk to us until we provided the receipt for our purchase (you'd assume that BJs would have a record of all member purchases anyway). Understaffed, poor follow up service. When they did look at the tires they said there was nothing wrong, but added air.
4 months later, after adding air to our tires weekly at gas stations, we returned with the same issue. Again, the same response, nothing wrong.
4 months later, again, we returned on a Monday. They open at 9:00, we arrived at 8:30, first customers of the day. The attendants arrived at 9:05 and said they couldn't help us without an appointment and they said it would talked 30 minutes to an hour to build up air pressure in their compressor and set up the shop (so they really don't open until 10:00). We wouldn't have come back but for the "lifetime" warranty to fix flats, which they DO NOT HONOR. Absolutely horrible service.
All USA
Shortly after purchasing a new set of tires (2 months and $870 later) we started losing pressure in two tires. We returned for repair at 9:00 am on a Saturday and they only had 1 technician working. 2 hour wait time and they wouldn't even talk to us until we provided the receipt for our purchase (you'd assume that BJs would have a record of all member purchases anyway). Understaffed, poor follow up service. When they did look at the tires they said there was nothing wrong, but added air. 4 months later, after adding air to our tires weekly at gas stations, we returned with the same issue. Again, the same response, nothing wrong. 4 months later, again, we returned on a Monday. They open at 9:00, we arrived at 8:30, first customers of the day. The attendants arrived at 9:05 and said they couldn't help us without an appointment and they said it would talked 30 minutes to an hour to build up air pressure in their compressor and set up the shop (so they really don't open until 10:00). We wouldn't have come back but for the "lifetime" warranty to fix flats, which they DO NOT HONOR. Absolutely horrible service.