Budget Car Rental

Booked a truck over the phone and when I arrived they had no truck available for me. Very poor phone service as well

I would give a 5 star if I could reach the front counter by phone, instead it rings to corporate. I understand you guys are busy on the 1st of the month though if corporate cannot answer the questions for you how the heck can we speak to the front desk without driving physically there. For me I live in Orange Park so it was a drive, praying the whole way there and arriving earlier to confirm our confirmation cause we know double booking does happen. Luckily when I arrived Tiffany and Pat took care of our needs, quickly and professionally. I was pleasantly surprised I drove 100 miles in the small box truck and it only took 10 bucks to fill back up to full. That's the big difference over the competition(uhaul) y'all keep better trucks, keep it that way and Ill always come back. So on this adventure move besides the front wheel alignment going nuts( jerking to the right) our trip was great. Cold AC, comfortable clean ride. We got in and got out, no problem. Thanks Budget, happy belated birthday Tiffany!

I originally booked it for Saturday 7:00am and drop off for Monday 9:00am. Because I couldn't confirm the time I would be able to drop off the car. They close at 6pm which is the same time I get off work. So Monday 7am-9am would have been a whole extra day. The rep told me that they opened doors at 7am and I could drop the car off at 7am on Monday and he only charged me for 2 days Saturday & Sunday. I was also running a few minutes late due to traffic with the rain here and showed up at like 5 mins after and he was understanding and asked me about my trip to Savannah and the birthday party I was attending because he remembered from our conversation when I picked up the car. Very Friendly, and unlimited miles on the car and I didn't have to drive all the way to the airport to rent it. Would rent from again in a heartbeat!!