I never really had a problem with Dr. Weeks herself but more so with her staff who are liars and do not brief her on situations with honesty. I missed my appointment with Dr. Weeks but did not receive my call to remind me of my appointment the following day. I understand that they don't owe me that call but instead of telling me that they argued that they DID call me. After talking with her front desk receptionist, she mistakenly admitted that she did NOT call my number. THEN it became about "oh we don't owe you a phone call". Then tried to charge me $50 for a no show after that but instead I asked the receptionist to tell Dr. Weeks about her mistake and to take it off. Which the receptionist did but clearly did not tell her the real story since Dr. Week removed me from her practice a week later. Also I never got a phone call from Dr. Weeks herself to talk about the situation. I requested a phone call twice. Instead she kept having the receptionist who lied to me and her call me back. She clearly doesn't value her costumers for the fact that I couldn't even get a phone call from her (doesn't matter what the final result is)
All USA
I never really had a problem with Dr. Weeks herself but more so with her staff who are liars and do not brief her on situations with honesty. I missed my appointment with Dr. Weeks but did not receive my call to remind me of my appointment the following day. I understand that they don't owe me that call but instead of telling me that they argued that they DID call me. After talking with her front desk receptionist, she mistakenly admitted that she did NOT call my number. THEN it became about "oh we don't owe you a phone call". Then tried to charge me $50 for a no show after that but instead I asked the receptionist to tell Dr. Weeks about her mistake and to take it off. Which the receptionist did but clearly did not tell her the real story since Dr. Week removed me from her practice a week later. Also I never got a phone call from Dr. Weeks herself to talk about the situation. I requested a phone call twice. Instead she kept having the receptionist who lied to me and her call me back. She clearly doesn't value her costumers for the fact that I couldn't even get a phone call from her (doesn't matter what the final result is)