Factory Spec Collision Center

Awesome place to get your car redone employee their name Jeremiah out of his way to help me thank you Jeremiah

Where do i start... My car was backed into and needed to be fixed, i told the insurance company i wanted everything new..... was told a week after i left my car with factory spec the car was ready for pick up. Went to get my car and it looked horrible, paint already chipping off a new chip on the back of my car that wasn't even there before i left my car, paint runs and build up in places, and the rim that was supposed to be replaced with a new rim was the same rim, and the "new tail light" was already broken...... they said they can only do what the insurance tells them to do (which the insurance tells me they paid for a new bumper) but took responsibility for the bad paint job and broken light. So i leave my car again to be fixed right like they promised and when its time to come back and get it the bumper is not lined up correctly and some other small things were wrong like trash on the bumper that needed to be buffed out and the rim was still the same rim. They told me since it was the weekend go ahead and drive it home and bring it back monday for the new bumper and rim. i then told them i would rather not drive it home just incase something happened they would try to blame it on me so they didn't have to fix it and they said no no no we wouldn't do that. Guess what I'm told i can't bring my car till tuesday because the parts won't be in till tuesday. So between friday and tuesday something happened to the bumper and now there are scratches on it, but thats ok because i was told a new bumper would be on the car anyway... I also found scratches on the inside of my door from someone getting in and out of my car and something scratched the door. Mind you this car was only 2 weeks old when someone backed into it there was NOTHING wrong with it, I tell them about all the problems tuesday when i dropped it off they told me everything would be fixed. i was called that afternoon and told it would be done the next day. So i go to pick my car up for a third time and the only thing different is the rim. Then i asked why it had the same bumper on it and NOTHING was done to the bumper the manager says i never said i was giving you a new bumper.......... My husband and mother in law were both there and heard him say the same things i heard and he says "of course they are going to agree with you they know you". So another manager takes over after the first one says "Do you want it or not" and when i say no he walks off and leaves me in the parking lot. He tells me he can't fix the bumper because the new scratches on it he can't send it back. Exactly why i didn't want to leave it in the first place. Now my husband is involved having to miss work because of all of this sending us around and around and we say we want to talk to the store owner monday morning when he is back and they say ok we told them not to touch the car because we want to show the store owner and tell him the things that have happened and the things we were promised that never happened. I get a phone call an hour later and he says he has talked to the store owner and the store owner told them to eat the money on that bumper and get me a new bumper and it will be done tomorrow, the only catch is they won't pay for me to have a rental car for one day. one day is fine i can find a ride for a day. well i call this morning to see when i can pock my car up and he says the bumper came in looking exactly the same as the other so they have to try to shape the sides and make it fit right and they don't think its going to be done today because they close at 12:00. And they can't pay for me a rental car. so now i have no way around with 3 kids and no way to get to work i missed work today to go get my car and i can't get it.... Absolutely ridiculous and bad customer service...