Per recommendation of my Banfield vet, I scheduled an appointment with AVS for my cat who had a cancerous mass on her face. Dr. Herman and staff were very kind to me, especially when I broke down crying because the first cost estimate they gave me was beyond what I could afford (and I thought I could do nothing to save my cat). The nurse, I feel horrible for forgetting her name, handed me tissues and gave me a hug. After some computing they offered me the next best option, which was within my price range. We went through with the surgery and my cat had her stitches out yesterday. Wearing the cone made her sad but that couldn’t be helped. Can’t speak for the emergency services (which I’ve never used), but with scheduled appointments, this place is wonderful. AVS made a traumatic experience for my cat (and let’s be honest, me too!!) as positive as possible. All the staff kept complementing her personality and fur color, I like to think she could feel their good vibes when she was in the back without me.
All USA
Per recommendation of my Banfield vet, I scheduled an appointment with AVS for my cat who had a cancerous mass on her face. Dr. Herman and staff were very kind to me, especially when I broke down crying because the first cost estimate they gave me was beyond what I could afford (and I thought I could do nothing to save my cat). The nurse, I feel horrible for forgetting her name, handed me tissues and gave me a hug. After some computing they offered me the next best option, which was within my price range. We went through with the surgery and my cat had her stitches out yesterday. Wearing the cone made her sad but that couldn’t be helped. Can’t speak for the emergency services (which I’ve never used), but with scheduled appointments, this place is wonderful. AVS made a traumatic experience for my cat (and let’s be honest, me too!!) as positive as possible. All the staff kept complementing her personality and fur color, I like to think she could feel their good vibes when she was in the back without me.