Live Tanks Aquarium Center

Lots of frags. Kind of pricey. People there weren't very helpful.

I have to update my experience with Live Tanks. In the beginning, Mark at Live Tanks was very helpful and assisted me with picking out a tank and necessary filtration, base live rock, etc. and helped me get the tank set up. I also hired Mark to perform maintenance services on my tank bi-weekly, and we set up a schedule for this service. After a few weeks, Mark began to message me, typically at the last minute stating that he couldn't make it for one reason or another. He also became quite rude when I'd ask him when he would be coming out to perform the services which were already days overdue and my tank was usually running extremely low on water by then. The final experience with Mark and Live Tanks was Mark didn't show up at all for our regularly scheduled maintenance visit, nor did he bother to contact me at all. I sent him a message asking him when he was coming by. When he finally responded days later, he was rude in his response, stating that he had 47 messages along with mine and that he had made me a good deal on my tank and that he expected me to be buying my fish and other live stock through him. He went further to say that he wasn't happy with where my tank was going and asked if I wanted to terminate my maintenance, which I said at the time I did not, but I never heard from him again (and at this time it's been several days). First of all, the fact that he had 47 messages was no excuse for totally skipping our scheduled maintenance appointment and not even bothering to contact me. Additionally, the aquarium is mine to do with as I wish, he was hired on to do the maintenance on the tank. If I want to purchase from someone else because they happen to have the stuff in stock that I'm looking for, that's my business. That message was the last message I received from Mark. No apology for missing the appointment, no nothing. So I have since moved on to another company in town who has EXCELLENT customer service. Bottom line, I would not recommend Mark or Live Tanks to anyone. He might have quality products, but don't expect good customer service unless you're constantly pumping more money to his company and he can control all aspects of your tank. Mark needs to learn how to treat his customers, because without them, Live Tanks wouldn't exist. I kept our conversations and archived them for future reference. There are several other people in town who do tank maintenance and sell live stock that I'd recommend before I'd ever recommend Mark and Live Tanks.

I purchased 2 anemones from Mark and Live Tanks and he was very helpful, however after going back for a 2nd purchase and having earned $45 in credits through his own marketing campaign (in picture) he no longer seems to want to take my business or respond to me. I'm very disappointed.