Mattresses & More - Margate

Deceptive, and truly unprofessional. My mother and I purchased a new mattress here in 2016 for my ailing father who needed better support for his back. Wilibeth helped us pick one out and promised a set delivery date of Thursday. Thursday comes by, and it is 2pm yet no call or nothing. We call the office and are told there was no planned delivery for us that day. Instead, they offer to deliver on Friday. Friday comes around, and the owner himself (Wilibeth's father, Wilfredo) arrives with another employee in a truck to deliver a completely different mattress and boxspring brand, which was actually much cheaper. The excuse of "oh we currently do not have the brand you wanted, but here's a better one" was given, when the mattress given was actually much cheaper. We refused to keep it permanently and Wilfredo begrudgingly told us he would order the right one and deliver next week. Next week rolls around and Wilfredo arrives in just his black ford explorer with only the mattress, and not the boxspring of the brand we wanted. This was beyond absurd and once again he told us he would bring the same brand's boxspring too. After almost two weeks, we finally receive what we ordered. Wilfredo was beyond unprofessional. The fact he is the owner leaves me surprised as I do not know who he thought he was dealing with, but we were not just some pushover customer he could take advantage of. Would not recommend, at all.