Awful incompetence. Never answer their telephone. I telephoned as they opened at 9:00-9:05am and was on hold for indicating I was number one in que. A few minutes later I was number 15! and waited another full 24 minutes to speak with a human. I was following up on OTC items which were faxed and received three weeks earlier! I telephoned four times and spoke to a human twice over my regular monthly OTC allotment.
No senior citizen should have to endure this. Actually no one should have to endure this. My previous insurance was outstanding.
All USA
Awful incompetence. Never answer their telephone. I telephoned as they opened at 9:00-9:05am and was on hold for indicating I was number one in que. A few minutes later I was number 15! and waited another full 24 minutes to speak with a human. I was following up on OTC items which were faxed and received three weeks earlier! I telephoned four times and spoke to a human twice over my regular monthly OTC allotment. No senior citizen should have to endure this. Actually no one should have to endure this. My previous insurance was outstanding.