Do not trust this store! About a month after getting married, I took my engagement ring in to have it cleaned and have the diamond checked. The woman at the counter told me my diamond was "getting ready to fall out" and how I "needed to send it away immediately and not wear it". Knowing how jewelry repairs can be costly, I took my ring off until I could get it repaired. When visiting family out of state, they suggested I take my ring in for a second opinion at a jewelers they trusted. Come to find out, my diamond was NOT lose by any means, and my ring was in perfect condition. I also found out that Kay Jewelers has a policy where the associates are required to have so many repairs every day - whether the jewelry needs it or not. They are actually taught to hold the rings in ways that makes it appear something is wrong. Who knows what they would have done with my ring once the took it to "repair" it. So, not only did they make it so a newlywed was terrified to wear her own diamond ring, but they also lied straight to my face. This is horrible business practice and I would warn anyone against a store that treats its customers this way.
All USA
Do not trust this store! About a month after getting married, I took my engagement ring in to have it cleaned and have the diamond checked. The woman at the counter told me my diamond was "getting ready to fall out" and how I "needed to send it away immediately and not wear it". Knowing how jewelry repairs can be costly, I took my ring off until I could get it repaired. When visiting family out of state, they suggested I take my ring in for a second opinion at a jewelers they trusted. Come to find out, my diamond was NOT lose by any means, and my ring was in perfect condition. I also found out that Kay Jewelers has a policy where the associates are required to have so many repairs every day - whether the jewelry needs it or not. They are actually taught to hold the rings in ways that makes it appear something is wrong. Who knows what they would have done with my ring once the took it to "repair" it. So, not only did they make it so a newlywed was terrified to wear her own diamond ring, but they also lied straight to my face. This is horrible business practice and I would warn anyone against a store that treats its customers this way.