Mike Erdman Toyota

I went in for service and Alan always makes me feel valued as a customer. Even when I came in looking for a service I thought I needed, but didn't need, Alan let me know. It's good to know that you are dealt with honestly.

In December 2017, I purchased a new Toyota Camry from Mike Erdman. That was a painful experience. When we were close to strike a deal and agreed on the price, some sales manager interrupted our conversation and demanded that we take a loan from them. If not, the price would go up $3,000 more. We did not need financing but we took the 5% loan to get the negotiated lower price. It turned out to be a 6% interest rate, though. Signing all the documents requires about 30 signatures so when we got home we discovered that a charge of $185.50 for non-existing pin stripes was added to the bill. We contacted the salesman, Jonathan Peacock who abrasively emailed us to contact "Tommy" (no proper name, no title, no phone). I sent a long email to Brain Mayfield, General Sales Manager, describing also another issues; he responded quickly promising to take care of the most serious issues but I have never heard from him again. In early January 2018 I forwarded all the correspondence to Bill Kennedy, General Manager, Mike Erdman Toyota but to no avail. Once you leave the parking lot, they will not talk to you. Probably they laugh they ripped me off $185.500 for non-existing pin stripes.