This is the worst company I have ever dealt with. I bought all very expensive appliances all of which I have had trouble with. The Marvel fridges were broken when delivered. The sub zero ice make has never worked and I have been told that the crack seal is not fixable so not to waste my money on fixing it. The U-line wine fridge that replaced 1 of the 3 Marvel we ordered is not able to be fixed within a reasonable price and i have been advised to buy a new one. The Miele appliances i purchased (dishwasher and side by side fridge and freezer) have be serviced and work fine but I have had problems with then too. When I contacted our sales representative after installation I received attitude and a very poor overall experience. DO NOT BUY ANYTHING HERE.!
March 3, 2017 update. A very professional gentleman by the name of Bruce called me today to ensure that I had found a solution to my concerns. He was concerned and had all my information in front of him. Once the appliance company comes next week I will be sure to update this review as Bruce has assured me that he will help me any way he can.
March 17, 2017 update. I have had an authorized service company look at appliances and the sub zero ice make seems to work fine after he plugged it back in but told me it would take 2 days to be sure it actually makes ice. The fact that we could not power the unit off ourselves is a concern to me and makes me feel like this appliance is a lemon and would prefer a new unit but will wait to see over the next 2 days. With regards to the U-line wine cooler. The unit does not work. The control panel is broken and the service man did mention that the unit was not installed correctly and could have caused the unit to freeze up and the control panel to burn out. He will be calling with a quote in a couple of days and at that point we will decide what to do. I feel that we should have a new unit delivered and installed correctly. At this point I am still extremely dissatisfied with the appliances and the installation by Monark (then) Florida Builder Appliances as the installation was not completely correctly for the wine cooler and the sub zero ice maker has now given us the same problem twice. I will keep you posted.
March 13, 2017 - Just spoke to the manager with regards to the Uline wine cooler that was not under warranty and he has spoken to the Uline representative and they will cover the cost of the part, and shipping and I will cover the labour charge. What a happy day and thank you so much to Monark for their help.
All USA
This is the worst company I have ever dealt with. I bought all very expensive appliances all of which I have had trouble with. The Marvel fridges were broken when delivered. The sub zero ice make has never worked and I have been told that the crack seal is not fixable so not to waste my money on fixing it. The U-line wine fridge that replaced 1 of the 3 Marvel we ordered is not able to be fixed within a reasonable price and i have been advised to buy a new one. The Miele appliances i purchased (dishwasher and side by side fridge and freezer) have be serviced and work fine but I have had problems with then too. When I contacted our sales representative after installation I received attitude and a very poor overall experience. DO NOT BUY ANYTHING HERE.! March 3, 2017 update. A very professional gentleman by the name of Bruce called me today to ensure that I had found a solution to my concerns. He was concerned and had all my information in front of him. Once the appliance company comes next week I will be sure to update this review as Bruce has assured me that he will help me any way he can. March 17, 2017 update. I have had an authorized service company look at appliances and the sub zero ice make seems to work fine after he plugged it back in but told me it would take 2 days to be sure it actually makes ice. The fact that we could not power the unit off ourselves is a concern to me and makes me feel like this appliance is a lemon and would prefer a new unit but will wait to see over the next 2 days. With regards to the U-line wine cooler. The unit does not work. The control panel is broken and the service man did mention that the unit was not installed correctly and could have caused the unit to freeze up and the control panel to burn out. He will be calling with a quote in a couple of days and at that point we will decide what to do. I feel that we should have a new unit delivered and installed correctly. At this point I am still extremely dissatisfied with the appliances and the installation by Monark (then) Florida Builder Appliances as the installation was not completely correctly for the wine cooler and the sub zero ice maker has now given us the same problem twice. I will keep you posted. March 13, 2017 - Just spoke to the manager with regards to the Uline wine cooler that was not under warranty and he has spoken to the Uline representative and they will cover the cost of the part, and shipping and I will cover the labour charge. What a happy day and thank you so much to Monark for their help.