Office Depot

I was supposed to have posters of my sister's art made here but unfortunately it didn't work out due to alleged copyright issues. Even though my sister drew the art, the character's are copyrighted so it was a no-go. And that is completely fine but..... Initially, I spoke to Hayley on the phone. She was very helpful and told me the posters could get done and that she would notify the person coming in the next day. However, that was not the case which again is totally okay. But the next girl whom I dealt with was not so helpful. In the middle of me explaining to her that Hayley told me the posters were okay she blurts out I'm transferring you to my manager. It was really off putting because I wasn't yelling or mad and I didn't even ask to be transferred over to a manager. I was just explaining the situation but I was treated like an irate customer almost immediately. It was really off-putting and kind of awkward. When the manager came on the phone she was extremely nice and actually explained why the posters were technically copy righted. But I did let her know that I don't know why the issue was escalated or why I was treated like that. Despite everything I would still give this place 3 stars because aside from the one customer service girl (I think her name was Rosa??) everyone was very helpful and willing to take the time to explain protocol to me. My only suggestion would be to train employees to handle issues on their own instead of having any small, trivial issue escalated.