Panera Bread

It's depressing how sad this Panera is. The owners are simply squeezing every dollar they can out of this place without making any effort to make the customer experience better.

First time ordering bakery items online using Panera website and what a disaster. Placed my order for bagels, schmear, danish ring and cinnamon raisin bread at noon and indicated pick up at 5:30pm. Arrived at 5:30 to an associate who had no idea about my order, found the order slip and set about "picking" the items, only to discover there were not enough bagels, and not enough containers of schmear. Apparently when you order online and indicate a future pick up time, the order doesn't get filled until you come in and by 5:30pm the bakery selection was slim pickins. Spoke to manager who said sorry and after me repeating three times that this was not going to work for me, and realizing I wasnt just going away with half my order (which was prepaid by the way), manager volunteered to "bake" some more bagels. Returned to store 30 minutes later, waited in line and was given a large bag and was told that "everything was in there." Took bag to car, opened bag to double check and the only items in the bag were the bagels. No danish ring and no cinnamon bread. Brought bag back into store, spoke to manager again stating I was still missing the danish ring and bread. Manager and associate went into the back. A few short minutes later manager comes out and says apologetically that there are no danish rings and that they only give the store one box of the danish ring per day. I had them refund the cost of the danish ring and then asked for a receipt and was told there was no customer receipt on these online orders and she photo copies the store receipt for me. Summary: Do not order food online even though their website provides this option. PS: Oh, and the manager said since she was baking more bagels she would give me 3 extra bagels since the order was messed up. Never put those extra bagels in my bag. I would give no stars but this review only works if you select at least one star.