Park Place Aveda

I am not one who speaks up during a service when I realize something is going wrong - which I admit is a fault of my own - but I don't want to embarrass or hurt the stylist - that's just me. I even tip bad experiences. However, I feel like it's necessary to speak about my experience in hopes that this stylist and receptionist learn from it. I had hair nearly down to my bum. Sadly, it is now up past my bra line. When I called, I specifically spoke my concern of not having my hair cut in two years because of the bad experiences I've had and therefore had a lot of fear - but I knew I needed a cut. I specifically asked the person booking my appointment for someone of a higher tier as I know Aveda has different tiers of experience. The person booking my appointment clearly didn't take in my concern as I soon would find out I was booked with the lowest tier stylist - I wish this person would have told me that none of their higher tier stylists were available - I would have simply thanked them and called a different location. I told the stylist exactly the length I wanted to keep, showed a reference photo, and asked about long layers. I even asked the stylist if they were comfortable with doing layers which they replied they were. The stylist proceeded to dry cut the length I wanted gone before washing my hair and then proceeding to cut my hair even more. I watched in silent horror as this person cut more than I asked and in a very choppy way. When washing my hair I was asked if I had oily or dry, I told the stylist oily. She proceeded to put a "treatment" in my hair that left it super oily and even told me I'd have to wash my hair the next day (???) - they even tried to counteract it by putting tons of dry shampoo in my hair at the end. When my cut was over I quickly paid and left. I brought my hair to the front and could see how uneven it was. My friend who accompanied me could see how horrified and upset I was. She took me to her salon where the stylist there took pictures of the back of my hair (which out of courtesy I will not post) and of how uneven and awful it looked. As she went in to fix the butchered job, she kept pulling up layers and showing me how poorly they were done, all while apologizing profusely for this stylist's mistakes and for the fact that she had to cut even more of my hair to try and save it. In all, I had to pay twice for a haircut. When my friend asked the stylist at Aveda how long they had been doing it (seeing the horror take place as well), the stylist replied two years and that they preferred doing cuts over anything else. I think this stylist may need to consider going back to the institute to learn how to layer correctly and to broaden their knowledge before taking on another client like myself. Be honest with clients and let them know you can't do layers at the moment as you're still learning. And the receptionist - when someone asks for a specific tier of stylist because of bad experience - please actually care about their concern and don't stick them with a low level stylist just so you can fill a seat. I'm extremely disappointed and will not be back. I encourage other women with longer hair to be wary of who you get when going in for a cut. I hope no one has the experience that I did. RIP to my hair - thank God it will grow back.