PetSmart

Beyond frustrated with the services in the grooming department. I took my small papillon to get a hair cut and bath and was turned away because she had her renewal rabbies shot the day prior. I asked to be rescheduled so we could make sure she got her hair cut. The lady at the counter asked about the next day and if we didn't mind it would be closer to 9 if not a little after due to her having a total of 4 dogs to groom. No big deal to me since I had other things I could do after driving the 30 minutes to this side of town. I noticed a sign said 25% off after 4pm. I asked the lady if that applies to mine she said yes and I asked for each service I wanted and a total she said it would cost $30 roughly. My husband and son both heard her. We took our dog back home and went back the next night and the lady said I missed my appointment... It was just shortly after 6:15. I explained she told me my dog would be last and it would be close to 9 when she would even start/ finish her grooming. I was irritated because I just flew around town trying to get all the ducks in a row to get my dog there for the second day in a row. She said she needed her earlier so she could bath them all then go through the grooming process... She then proceeded to tell me to schedule another day that I can make it there. I told her it won't matter because every day I will be there too late according to her since I was to drop my dog off 4 hours early I guess... I told her I wanted the discount of 25% and she then proceeds to tell me I wouldn't have gotten that with what I wanted... I was livid by this point. What a waste of two days trying to work around this unprofessional "grooming" salon. By the way she said she would have a total of 4 dogs including mine, she had one. ONE dog and she wouldn't accept my dog with her SET appointment for around 9... I do not recommend this groomer. Don't even waste your time calling either. We we're transferred 6 times and everyone I talked to was incompetent.