This is a really nice store; however, the sub counter at this particular Publix is horrendously slow and disorganized. I wish I could leave a better review but I have the same experience every time I come to this Publix for a sub at dinner time since moving to Wellington 2 months ago.
A week or 2 ago I stopped in on my way home from work and it took over 45 minutes to get a chicken tender sub. I commonly see people who order ahead waiting as their orders are not filled on time. Tonight was not much better.
Tonight my fiancee and I were at the sub counter for 25 minutes (not including walking back there or checking out). There were only 2 people ahead of us. At 7pm no meat was cut, they're out of some of the veggies, and the staff is often tending to other things instead of helping customers.
When I was finally served, the woman making my sub basically gave me an argument bic she didnt seem to want to chop up an onion for my sandwich. I could see there was no onion in the tray. She asked what I wanted on my sub. I said green peppers, tomatoe, onion. She put the green peppers and says, "anything else?" Yes tomatoe and onion. She put the tomatoe and again says "anything else?" Again I say onions please. Finally realizing I wasnt going to forget about the onions she says, "I'll have to go to produce and get an onion and you'll have to wait", she said to me. I politely said I would like onion on my sandwich and that was fine. She asked me twice more if I was sure. She kept telling me it would take a while and asking if I was sure I wanted to wait. She clearly did not want to chop that onion. Sorry to inconvenience her. Deli manager was there but focused on going home.
Posted are my pics of the line as well as the deli manager leaving to go home instead of tending to her customers. Notice she has her dinner in hand while I continue to wait for mine. Also notice only one person behind the counter. That girl behind the counter making subs is super nice (and a new employee) but has little support from management or more senior employees.
I live 3.1 miles from this store but I'm going to try the Publix on South Shore Dr. and Forrest Hill next time even though its 2 miles farther from my house. It cant be any worse. Im new to this area and never waited so long so consistently at any other Publix.
The subs are delicious here as Publix subs always are but the service is horrendous. It would be faster to just cook something at home and save the money and aggravation. Set aside a good chunk of time if you plan to get subs here.
All USA
This is a really nice store; however, the sub counter at this particular Publix is horrendously slow and disorganized. I wish I could leave a better review but I have the same experience every time I come to this Publix for a sub at dinner time since moving to Wellington 2 months ago. A week or 2 ago I stopped in on my way home from work and it took over 45 minutes to get a chicken tender sub. I commonly see people who order ahead waiting as their orders are not filled on time. Tonight was not much better. Tonight my fiancee and I were at the sub counter for 25 minutes (not including walking back there or checking out). There were only 2 people ahead of us. At 7pm no meat was cut, they're out of some of the veggies, and the staff is often tending to other things instead of helping customers. When I was finally served, the woman making my sub basically gave me an argument bic she didnt seem to want to chop up an onion for my sandwich. I could see there was no onion in the tray. She asked what I wanted on my sub. I said green peppers, tomatoe, onion. She put the green peppers and says, "anything else?" Yes tomatoe and onion. She put the tomatoe and again says "anything else?" Again I say onions please. Finally realizing I wasnt going to forget about the onions she says, "I'll have to go to produce and get an onion and you'll have to wait", she said to me. I politely said I would like onion on my sandwich and that was fine. She asked me twice more if I was sure. She kept telling me it would take a while and asking if I was sure I wanted to wait. She clearly did not want to chop that onion. Sorry to inconvenience her. Deli manager was there but focused on going home. Posted are my pics of the line as well as the deli manager leaving to go home instead of tending to her customers. Notice she has her dinner in hand while I continue to wait for mine. Also notice only one person behind the counter. That girl behind the counter making subs is super nice (and a new employee) but has little support from management or more senior employees. I live 3.1 miles from this store but I'm going to try the Publix on South Shore Dr. and Forrest Hill next time even though its 2 miles farther from my house. It cant be any worse. Im new to this area and never waited so long so consistently at any other Publix. The subs are delicious here as Publix subs always are but the service is horrendous. It would be faster to just cook something at home and save the money and aggravation. Set aside a good chunk of time if you plan to get subs here.