So here's the thing. I was fortunate enough to have a great experience walking into the store. Friendly staff. Extremely patient. I spent more than 3 hours in that store literally buying sets for every room in my apartment. Unfortunately it went down hill once I swipped my card. I was told the delivery service woul move my old furniture and install the new one. Delivery touch ANYTHING. I moved the bed room furniture by myself with my mom. Remind you I'm 5"3 and my mom is right about the same height. We don't pick much heavy things up. None the less we did. They were meant to build my bed set (they did) and then deliver my couches. They left my couches outside on a raining day on the first floor and I'm on the fourth. While all this is happening, trying to reach rooms to go agents was a hustle. Oh and don't get me started on the attitude of the drivers. ( I spent 600 dollars for delivery for this one day. 300 for drivers who didn't do anything. And 300 for College Hunks who had to do the couches that the initial delivery guys didn't deliver!!!)
THAT WAS JUST ONE DAY! The following day my dining set was meant to be delivered along side my coffee table, side piece, and lamp. They brought in the completely wrong chairs for the dining table. Four correct. Two not correct. On top of that, the company rooms to go used to deliver this day didn't (not allowed to- company policy) build my coffee table and side pieces. ( I paid another 200 for deliver---- all suggested and picked from rooms to go) So now I'm thinking what could get worse?
My chairs were meant to be deliver the following Wednesday. It's Wednesday today.... NOTHING. I get a call from rooms to go headquarters for feedback and I had to tell them that I received nothing! They then check the system and tell me the deliver was rescheduled. NO ONE CALLED TO TELL ME THAT!!!!! I wasted a whole day waiting for a deliver that had been cancelled without my knowledge. And then now I have to wait till Friday. What will be the next excuse?
Honestly this isn't in detail of what happened. I didn't say what health condistions I have to have been carrying the things that they were responsible for. I could have been in hospital.
I'm sharing this long thing because I spent 10,000$ in Rooms To Go and ended up with the worst experience after they took my money. I don't think they care (although they refunded me 200$ I have yet to see in my account). You can find a better place to buy your stuff. I had no trouble three years ago when I bought what was in my apartment before buying from rooms to go. Places like Cort and IKEA. I loved rooms to go when I walked in and was expecting better service and treatment once I purchased and received the complete opposite. It sucks and I wish i didn't have to write this review. But unfortunately I am utterly disappointed.
Do better.
All USA
So here's the thing. I was fortunate enough to have a great experience walking into the store. Friendly staff. Extremely patient. I spent more than 3 hours in that store literally buying sets for every room in my apartment. Unfortunately it went down hill once I swipped my card. I was told the delivery service woul move my old furniture and install the new one. Delivery touch ANYTHING. I moved the bed room furniture by myself with my mom. Remind you I'm 5"3 and my mom is right about the same height. We don't pick much heavy things up. None the less we did. They were meant to build my bed set (they did) and then deliver my couches. They left my couches outside on a raining day on the first floor and I'm on the fourth. While all this is happening, trying to reach rooms to go agents was a hustle. Oh and don't get me started on the attitude of the drivers. ( I spent 600 dollars for delivery for this one day. 300 for drivers who didn't do anything. And 300 for College Hunks who had to do the couches that the initial delivery guys didn't deliver!!!) THAT WAS JUST ONE DAY! The following day my dining set was meant to be delivered along side my coffee table, side piece, and lamp. They brought in the completely wrong chairs for the dining table. Four correct. Two not correct. On top of that, the company rooms to go used to deliver this day didn't (not allowed to- company policy) build my coffee table and side pieces. ( I paid another 200 for deliver---- all suggested and picked from rooms to go) So now I'm thinking what could get worse? My chairs were meant to be deliver the following Wednesday. It's Wednesday today.... NOTHING. I get a call from rooms to go headquarters for feedback and I had to tell them that I received nothing! They then check the system and tell me the deliver was rescheduled. NO ONE CALLED TO TELL ME THAT!!!!! I wasted a whole day waiting for a deliver that had been cancelled without my knowledge. And then now I have to wait till Friday. What will be the next excuse? Honestly this isn't in detail of what happened. I didn't say what health condistions I have to have been carrying the things that they were responsible for. I could have been in hospital. I'm sharing this long thing because I spent 10,000$ in Rooms To Go and ended up with the worst experience after they took my money. I don't think they care (although they refunded me 200$ I have yet to see in my account). You can find a better place to buy your stuff. I had no trouble three years ago when I bought what was in my apartment before buying from rooms to go. Places like Cort and IKEA. I loved rooms to go when I walked in and was expecting better service and treatment once I purchased and received the complete opposite. It sucks and I wish i didn't have to write this review. But unfortunately I am utterly disappointed. Do better.