I am very disappointed in the Customer Service and the taste of the cake at this bakery. I sent many emails that were never responded to and Josh was not very responsive on the phone. I have called and sent emails regarding the taste of the cake and now they ignore me. We cut two pieces of the cake and had to throw it away. It was a pretty cake as far as the looks of the cake but not edible. The fondant was way too thick and I was told they would put buttercream frosting around it and under it. There was barely any. I had sent an email way before the cake was to be made to use buttercream on the cake and not fondant. No response. Not sure why they couldn't at least give me some credit back on my credit card. I guess they don't care about their reviews.
I am very disappointed in the Customer Service and the taste of the cake at this bakery. I sent many emails that were never responded to and Josh was not very responsive on the phone. I have called and sent emails regarding the taste of the cake and now they ignore me. We cut two pieces of the cake and had to throw it away. It was a pretty cake as far as the looks of the cake but not edible. The fondant was way too thick and I was told they would put buttercream frosting around it and under it. There was barely any. I had sent an email way before the cake was to be made to use buttercream on the cake and not fondant. No response. Not sure why they couldn't at least give me some credit back on my credit card. I guess they don't care about their reviews.