The tech was friendly, prompt but slow. At 100.00 an hour, he spent too much time looking at his phone. When ever I left him unattended, he went right back to his phone. On top of it. I had the computer set up to boot from an external hard drive, he disconnected it, screwed around trying to do what I already told him the computer would not do. He ended up reconnecting the drive exactly the way I had it but it took him 2 hours to get there. What I needed him too do was too fast so he intentionally made it as if he was doing something that wasn't already done because the goal was 200.00 for the call. Even though I repeated several times to forget it, the computer was under warranty, he still didn't leave. Don't call unless you have no choice.
UPDATE: I was told the service would be 100.00 for the first hour, which was insane but it was after hours. For every hour after, it would be 50.00. As I said he stretched it to make b it to 2 hours but they charged me 300.00. Of course I am disputing it! Buyer beware!
Another update, the company called me to find out what she could do to make the service experience a better one. She wanted details of what happened and when I told her, she only repeated what the tech told her which is that he knew I was frustrated. At the point that he is aware I you are not happy, wouldn't you cut the call and leave? When I told her how he continually text on his phone while I was paying for his time, she said, she didn't believe that. I told her that I wanted him to leave within the hour, that I told him don't worry about it, my computer is under warranty with best buy and that I would just take it there. I explained he didn't go and continued to drag the service call out so what I would like is for her to refund the 100.00 for the extra hour. She wasn't willing to do what would make the service right. In fact, she wasn't willing to do anything at all. Obviously, a good experience wasn't that important!!
Live and learn! Buyer Beware!!! BTW ask yourself how many of those recent reviews are for real because prior to mine the last one was a year ago!
All USA
The tech was friendly, prompt but slow. At 100.00 an hour, he spent too much time looking at his phone. When ever I left him unattended, he went right back to his phone. On top of it. I had the computer set up to boot from an external hard drive, he disconnected it, screwed around trying to do what I already told him the computer would not do. He ended up reconnecting the drive exactly the way I had it but it took him 2 hours to get there. What I needed him too do was too fast so he intentionally made it as if he was doing something that wasn't already done because the goal was 200.00 for the call. Even though I repeated several times to forget it, the computer was under warranty, he still didn't leave. Don't call unless you have no choice. UPDATE: I was told the service would be 100.00 for the first hour, which was insane but it was after hours. For every hour after, it would be 50.00. As I said he stretched it to make b it to 2 hours but they charged me 300.00. Of course I am disputing it! Buyer beware! Another update, the company called me to find out what she could do to make the service experience a better one. She wanted details of what happened and when I told her, she only repeated what the tech told her which is that he knew I was frustrated. At the point that he is aware I you are not happy, wouldn't you cut the call and leave? When I told her how he continually text on his phone while I was paying for his time, she said, she didn't believe that. I told her that I wanted him to leave within the hour, that I told him don't worry about it, my computer is under warranty with best buy and that I would just take it there. I explained he didn't go and continued to drag the service call out so what I would like is for her to refund the 100.00 for the extra hour. She wasn't willing to do what would make the service right. In fact, she wasn't willing to do anything at all. Obviously, a good experience wasn't that important!! Live and learn! Buyer Beware!!! BTW ask yourself how many of those recent reviews are for real because prior to mine the last one was a year ago!