South Lake Family Health Center: Entsuah Barbara N MD

I had scheduled a 9:00am appointment over the phone , I arrived at 8:45 and checked in . I looked at the time and saw that it was 9:30 so I went up to the lady that I checked in with and asked her if they were running behind and she then told me that my appointment was at 10:00 so I left and came back at 9:50. I sat in the lobby while the lady was talking to someone else . Again I sat for another 30 mins and then she called me back up to the window and told me that I would not be able to be seen today because I walked out and it because it is now 10:30. She saw me walk back in and didn’t communicate anything to me so I asked to speak with a manager and he told me that I’m late to my 10:00 appointment and I can’t be seen . I then explained to him what happened and he told me that I basically shouldn’t have left . I see people sitting outside waiting to be seen and I’m sure they don’t get signed out because they stepped outside . So now I’m stuck after sitting now for 2 hours . Their customer service is HORRIBLE . I was on time for my appointment and they couldn’t come up with a conclusion but to try to reschedule three more weeks out even though this appointment was set three months out . Then after they tried to reschedule they told me that they were an hour behind, which has nothing to do with me . I refuse to come here again because their system SUCKS .

Just had the WORST experience during a routine doctor visit ever! I drove an hour out of my way to see a female doc for my visit. I had a few concerns but all of them were shrugged off. She did the pap and was very unprofessional the whole time. I was very nervous and ahe did not talk me through anything that was happening. Or even bother to tell me WHY she was doing the things she was doing. After the terrible exam (an exam in which, for reasons unexplained to me, the office secretary was present and watching my hoohaaa the whole time) I literally had my intelligence and faithfulness to my husband in question for not wanting the hpv vaccine, I was humiliated for considering running 15 minutes outside in the Florida heat an "intense" work out (mind you this doc didn't look like she had run for at least 30 years so I'm not sure why she was so incredibly judgemental) and to top it all of the doctor Entslauh spoke to me with her eyes closed and her fingers on her temple the whole time! As if my mere presence was headache inducing! Do NOT see her!