I have a Twin Star fireplace I bought in 2014. It quit working so I checked with twin star online to see about parts. I put in a question concerning my fireplace not working and in an hour or so I got a call back from someone. The guy was very helpful. He ordered me a new main circuit board at no charge to me. My fireplace was not under warranty so I paid for shipping only. The part got delivered a few days later. I put it in my fireplace and it works great now. The fireplace works as good as new. I don't understand all of the negative reviews. My experience was very positive and reassuring. Thank you Twin Star.
All USA
I have a Twin Star fireplace I bought in 2014. It quit working so I checked with twin star online to see about parts. I put in a question concerning my fireplace not working and in an hour or so I got a call back from someone. The guy was very helpful. He ordered me a new main circuit board at no charge to me. My fireplace was not under warranty so I paid for shipping only. The part got delivered a few days later. I put it in my fireplace and it works great now. The fireplace works as good as new. I don't understand all of the negative reviews. My experience was very positive and reassuring. Thank you Twin Star.