Victoria Park Animal Hospital, Dr. Alison Birken

not happy. I've ben coming here for about 5 years. Brought my cat in because of a urinary problem. They gave her an unneeded antibiotic. Couldn't get a urine sample. Didn't offer to hold on to her to get a sample. Never did an xray. Brought her to a new vet and within hours diagnosed her with a bladder stone. This was 4 weeks after bringing her here. The stone was so big if could be felt by hand. I wish they would have asked to keep her to do an xray or wait for a sample.

I initially thought that Dr.Birken really cared about her patients but then I realized that I was being over charged by $60 for each prescription refills per month and that the medicine was not the strength that was prescribed. My dog needs eye drops everyday and Dr. Birken was making me go through her office to get the prescription from the pharmacy, and the pharmacy would send medicine to her office which they rebottled and retagged it, and they were charging me around $100 per prescription per month for 2 years. The amount of eye drops to administer to my dog’s eyes needed to be increased as it did work so well overtime and had to spend more money to Dr. Birken’s office. The staff would not give me the name of their pharmacy but I finally found out and I call the pharmacy directly and I found out that the medicine costs only $45. I changed vet and the new vet sent in a 6 months refill prescription to the pharmacy. Now I pay $45 and I noticed that the product is working better and the number of drops to administer to my dog’s eyes decreased which tells me that the strength of the medicine is now true and was being tampered with Before. I gave them a business and they took advantage of me and my dog.