VyStar Credit Union

Friendly. But they are terrible getting with long term customers trying to get service on a new loan speed is not their strong suit. I don't understand how a credit union can survive when it fails at one of its core missions.

I deposited a check from from a person whom I've been dealing with for over 12 months. Every month I get a check from her and deposit it. This time there is a 2 week hold put on the check. This check wasn't for a higher amount than usual. It wasn't a different account or institution. I assume there has been an error so I contact Vystar. They say it has been "Flagged" by their system and they are unable to tell me why. Then they tell me they cannot remove the hold even though there is nothing different about this deposit than the previous 12. Unacceptable. I should not have to wait 2 weeks to have access to MY MONEY. "We never for get it's your money" -Vystar Yeah. Right. Finally after getting a Vystar rep on the phone in a 3 way call with a rep from the OTHER FINANCIAL INSTITUTION WHO CAN VERIFY THE CHECK IS FINE the Vystar rep still tells me she will not do anything. She says once the money has been pulled from the other bank they can write a statement for me that I can submit to Vystar and they will release the hold on my money. Keep in mind, at this point the money has already been drawn from my associates account and most likely already been received by Vystar. I get the statement from the other bank and I contact Vystar support so that I can send them the statement and release the hold on my money. They say the only option is to bring it in to a branch OR fax it to them. I said, "It's not the 80's I don't have a fax machine. Where can I e-mail it?" They don't have an email. Outstanding. So the next day I call my local branch so that i can simply get the email of one of their in store reps and email them that way. I called 4 times (Not this location mind you, I'll get to their errors in a moment) and every time I was unable to reach a person or even be put on hold. I was immediately sent to a message machine which promised they would return my call by the end of the business day. I left a message at about 9:45 AM. You can probably guess by now they never returned my call. That brings us to today and this specific branch in question. I swing by the branch on my way home from work. I go in and meet Joshua Noplis. Here is the silver lining. He is absolutely fantastic. Honestly tried to do his best to help me resolve this issue and he did everything in his power to assist me. He approached his manager multiple times even though she spoke down to him, cut him off, and treated him like trash in general. I want to publicly apologize to Joshua for making him endure her for the sake of helping me. He did not complain or show an ounce of unprofessionalism, I could just hear her berating him from the other side of the cashiers counter. The manager. I don't know her name. Older woman with dyed blonde hair who was on staff around 1645 on 2/7/18. She refused to remove the hold on my check even though I provided all the information I was told to provide. She had an attitude with Josh initially and then when he went back with the letter from the issuing bank saying to release the hold she refused to hear him or listen to a word he had to say. "NO! I'm not going to release it! No. No. No." I could hear from the cubicle. The manager of this location was the absolute final straw. I am withdrawing every penny from Vystar and opening an account with Digital Federal Credit Union, the bank who issued the check originally and has been very helpful doing everything they could for me. I am also going to make it my mission to drive as much business away from Vystar as possible. I want to be clear, I'm not making a threat or throwing a tantrum hoping that now I can get my way. I'm just informing everyone who reads this the actions I'm taking due to my disappointment in this scenario. I'm stating it publicly because I truly hope the manager at this branch is reprimanded or terminated for treating her members so terribly and so that the staff that works under her is free form her tyranny. I was there only a short time and I can tell her staff hates working under her and I can only hope they can escape her soon enough.