Horrible experience, from logistics, to attitude, and service rendered. Had a call center taking their calls, who did not pass critical details (such as wrapping the furniture) and could only take a credit card over the phone. Who does that these days? Once underway, took 45 minutes to drive 13 miles (10 highway) and said it was because "we are driving a box car". Became noticeably bothered by my questioning the length of time as well. "That's the tone you want to set", was his reply. When I said I was not paying over the agreed two hour rate caught an attitude and told me "I would be contacting the police for my furniture." Moderately damaged pieces of my furniture's wood trim off and had no apology for it whatsoever. Just said "best thing to do is take a brown sharpie". and blamed it on the type of couch, elevator and the job itself. Constantly wanted to argue and drive the relationship as if I was being done a favor for moving TWO pieces of furniture for $220 over 13 miles. No matter what I said in trying to offer some customer feedback, continually interrupted me and would not let me finish a sentence. I was always wrong, no matter what I said. As others have mentioned the positive reviews strongly appear to be promoted by family, friends, and the like. The "real" reviews are such as mine, which tell the truth of the horrible attitude and potential deceptive practices taking place. Which is exactly what you can expect. Think I am off base, read them. Better yet read the Yelp reviews for the company, and Better Business Bureau profile. Should have done so myself, but it was an acquaintance relationship previously. Never again. Be warned.
Horrible experience, from logistics, to attitude, and service rendered. Had a call center taking their calls, who did not pass critical details (such as wrapping the furniture) and could only take a credit card over the phone. Who does that these days? Once underway, took 45 minutes to drive 13 miles (10 highway) and said it was because "we are driving a box car". Became noticeably bothered by my questioning the length of time as well. "That's the tone you want to set", was his reply. When I said I was not paying over the agreed two hour rate caught an attitude and told me "I would be contacting the police for my furniture." Moderately damaged pieces of my furniture's wood trim off and had no apology for it whatsoever. Just said "best thing to do is take a brown sharpie". and blamed it on the type of couch, elevator and the job itself. Constantly wanted to argue and drive the relationship as if I was being done a favor for moving TWO pieces of furniture for $220 over 13 miles. No matter what I said in trying to offer some customer feedback, continually interrupted me and would not let me finish a sentence. I was always wrong, no matter what I said. As others have mentioned the positive reviews strongly appear to be promoted by family, friends, and the like. The "real" reviews are such as mine, which tell the truth of the horrible attitude and potential deceptive practices taking place. Which is exactly what you can expect. Think I am off base, read them. Better yet read the Yelp reviews for the company, and Better Business Bureau profile. Should have done so myself, but it was an acquaintance relationship previously. Never again. Be warned.