Never hooked up backup camera, didnt put mudflaps all the way on broke a sensor holder left tape on truck left razor blades and garbage in truck. Wanted us to drive it back an hour 1 way to fix what they forgot. Charged to put stone guards on. They were jambed in the cup holder of truck. I thought it was garbage. They refuse to return the money for the stone guards unless I drive the hour back and waste addtional time to give them the stupid plastic stone guards back. My husband spent an hour fixing all the stuff on the truck and the want us to waste 3 more hours to put on plastic strips. This was after having the truck an extra day and a half at the shop and no phone call to tell me it was not done. Manager agreed at first to getting my money returned on work they didnt do plus the stone guard plastic strips but owner said no the next day. I was told nobodys perfect. Well thats true but in a customer service based industry you have to compensate for that. If it was just 1 thing the forgot I can see it, but several in inexcusable.
Poor customer service.
All USA
Never hooked up backup camera, didnt put mudflaps all the way on broke a sensor holder left tape on truck left razor blades and garbage in truck. Wanted us to drive it back an hour 1 way to fix what they forgot. Charged to put stone guards on. They were jambed in the cup holder of truck. I thought it was garbage. They refuse to return the money for the stone guards unless I drive the hour back and waste addtional time to give them the stupid plastic stone guards back. My husband spent an hour fixing all the stuff on the truck and the want us to waste 3 more hours to put on plastic strips. This was after having the truck an extra day and a half at the shop and no phone call to tell me it was not done. Manager agreed at first to getting my money returned on work they didnt do plus the stone guard plastic strips but owner said no the next day. I was told nobodys perfect. Well thats true but in a customer service based industry you have to compensate for that. If it was just 1 thing the forgot I can see it, but several in inexcusable. Poor customer service.