My mom had to take a shirt back because someone left the security tag on it, we live about 35 miles away , (that's 70 miles round trip) not only was the manager rude, but she said she could not offer any compensation for her time /gas except a 25% off . (We can get that coupon on line) When my mother said that's not enough, the woman said 'Well that's all I can do, turned around and went back into her office. This is NOT the first time this has happened. It happened last year at this time as well. The other manager offered her her a 25$ gift card, or cash. She's had the receipt for both times. I am attempting to call the 1800 number for Kohls and I've been listening to their craptastic music for 15 minutes now.
All USA
My mom had to take a shirt back because someone left the security tag on it, we live about 35 miles away , (that's 70 miles round trip) not only was the manager rude, but she said she could not offer any compensation for her time /gas except a 25% off . (We can get that coupon on line) When my mother said that's not enough, the woman said 'Well that's all I can do, turned around and went back into her office. This is NOT the first time this has happened. It happened last year at this time as well. The other manager offered her her a 25$ gift card, or cash. She's had the receipt for both times. I am attempting to call the 1800 number for Kohls and I've been listening to their craptastic music for 15 minutes now.