Showroom is beautiful and the staff when we visited were great. My wife and I are building a home with Highland Homes and found out that Stinson's is the supplier for them. So we go in and discuss purchasing tile and vinyl planking, among many other things. I asked them if they were able to get the square footage of our house so I can get an accurate estimate for the flooring we want to purchase. I was told that they can do that, but since it was a Friday, they'd get back to me early the following week. That was fine. That week went by, no contact. My wife goes up there the following week, and we're told the guy who was doing the square footage was not there but that she'd send an email to him asking him to get back with us. Another week goes by, we hear nothing. We call up there, and are told the same thing, that he'd get back with us. We never heard a thing. Another few weeks go by and we call again, same exact scenario. It's been well over a month, probably closer to two months and we never heard anything from them, even after going out of our way. We were almost begging to give them money and could never get a call back. We've now sourced the material we need from another supplier in Lakeland and will be taking our business there. This is multiple thousands of dollars that they let leave their store. Not sure how they've been so highly regarded if they cannot even return a phone call with someone who is basically wants to give them money.
All USA
Showroom is beautiful and the staff when we visited were great. My wife and I are building a home with Highland Homes and found out that Stinson's is the supplier for them. So we go in and discuss purchasing tile and vinyl planking, among many other things. I asked them if they were able to get the square footage of our house so I can get an accurate estimate for the flooring we want to purchase. I was told that they can do that, but since it was a Friday, they'd get back to me early the following week. That was fine. That week went by, no contact. My wife goes up there the following week, and we're told the guy who was doing the square footage was not there but that she'd send an email to him asking him to get back with us. Another week goes by, we hear nothing. We call up there, and are told the same thing, that he'd get back with us. We never heard a thing. Another few weeks go by and we call again, same exact scenario. It's been well over a month, probably closer to two months and we never heard anything from them, even after going out of our way. We were almost begging to give them money and could never get a call back. We've now sourced the material we need from another supplier in Lakeland and will be taking our business there. This is multiple thousands of dollars that they let leave their store. Not sure how they've been so highly regarded if they cannot even return a phone call with someone who is basically wants to give them money.