Miami Beach Medical Centers - Miami Beach

Called and was told they take my insurance and had them make an appointment. Not only did they make my appointment at the wrong location they refused to take my insurance unless I made some NP I’d never met my PCP on file. Something I’m not even capable of doing. Awful service and a colossal waste of time. I would not trust them with my health

The first thing I found unnerving was that the nurses are clearly undertrained (had trouble finding vein, didn't know where I should put a urine sample so I literally just walked around with it.) Dr. Lester De Leon showed up an hour late because 'he was at lunch', mispronouncing my name, with a nasty attitude, and without any of the paperwork I needed and sent days before. Then he stomped off and sent in the administrator Jennifer (who was lovely, professional and proactive) to help me solve the paperwork issue. I walked in at precisely 12:43 for a 12:40 appointment (I know because it shows on GPS and on my parking ticket). But it's now 2, I haven't been seen, and when I said this to the administrator, she said 'you were half an hour late! The front desk says you came in at 1:10!' Uh, no. Maybe that's when the front desk processed my intake forms, but I have far too much evidence to the contrary for you to make up BS like that. I'm giving it two stars because the administrator Jennifer was such a pro, but Dr. De Leon was generally rude and bumbling. Office disorganized.