Merritt Aluminum, Inc.

Great company

Sloppy work, inexperienced employees, very poor customer service. I’ve been dealing with them on the same reasonablly small project for approx 18 month. I paid in full 18 months ago so that has nothing to do with the issues I am having. It’s still not right, and even getting a response from someone is like pulling teeth. They will also smoke the whole time they are at your house even if you kindly ask them several times not to. I experienced this with 4 different employees. Literally standing in my garage, that is connected to my house smoking, after I was promised by the owner this would not happen again. I actually watched one them smoking, confronted him about it, and he said I wasn’t smoking! I was told by the “foreman” on the job that his help didn’t know what they were doing, but had to learn somewhere. I watched him try to teach some kid how to put in a screw with a cordless impact for 30 minutes. They left sharp pieces of aluminum laying in my yard where my kids and dogs play. I truly can’t say enough negative things about this company. The girl in the office is rude and will not return phone calls. I have started only dealing directly with the owner of the company since I was never able to get anywhere dealing with anyone else in the company, and he is no different, so I guess it’s not difficult to see where the overall culture of the company comes from. I gave them a year and half to make this right before I decided to write a review. Overall this has been a very disappointing, frustrating, and exhausting experience. It’s unfortunate google makes you put at least 1 star. They don’t deserve it.