My family and I came to Kilwins to grab a refreshing treat before leaving Sarasota and were treated terribly! The young man who waited on my daughter was abrupt and and showed no people skills. Then, an older woman spoke to our party like we were third class citizens and treated us like dirt. I would never give a penny of my money to this establishment! Very disappointed!! Big Olaf Creamery down the street was welcoming, kind and professional!
Kilwin's is a nice stop in St. Armand's Circle -- the ice cream is pretty good, and there are some creative flavors. That said, the lines can be very long and the prices can be somewhat high. Check the menu ahead of time and, if necessary, check out the alternatives in the area!